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The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Ass
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Placing special emphasis on career development and learning, The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management, personal and executive assistants, and secretaries. Sue France covers�all the skills needed to progress one’s career,�offering advice and help with�time management, networking, relationship management, communication, and confidence.
This third edition includes a new chapter on how to use neuroscience tools to work through personal weaknesses and primed behavioral traits, and contains even more practical help with minute taking, telephone and mobile communication etiquette, and presentation skills. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the perfect desk companion to grow as a professional PA or office manager.
- Sales Rank: #711464 in Books
- Published on: 2015-08-28
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .63" w x 6.00" l, .0 pounds
- Binding: Paperback
- 280 pages
Review
"[A]n excellent introduction to many fascinating subjects that many secretaries and personal assistants should know about...[A] credible, powerful compendium." (Darren Ingram Darren Ingram Media)
Management assistants, personal assistants, secretaries and executive assistants
"Exceptionally well written, organized, and presented, "The Definitive Personal Assistant & Secretarial Handbook" is as complete and comprehensive as it is informative and 'user friendly'. Very highly recommended for personal, professional, corporate, community, and academic library Business Studies instructional reference collections."
(Reviewer’s Bookwatch, Logan’s Bookshelf Midwest Book Review)
About the Author
Sue France has over 30 years of experience as a secretary and personal assistant. She was the UK National Training & Development Officer for European Management Assistants (EUMA). She presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.
Most helpful customer reviews
2 of 2 people found the following review helpful.
... book expecting to start with phone etiquette or the like, but was surprised to begin with Neuroscience and ...
By Melissa
I found it very interesting that I opened this book expecting to start with phone etiquette or the like, but was surprised to begin with Neuroscience and applying that to oneself . I had never heard of this but found it very interesting. Neuroscience was explained by the author as a way to understand our own abilities and to maximize them and to apply the science to others, such as co-workers and employers, to better understand them.
The author does spend some time on our personal appearance to others and how we project ourselves. In a professional setting you want to be professional you do not want to appear as a timid mouse ready to run at a moment’s notice. There are wonderful tricks and techniques the author includes to help a person to communicate as a professional individual in the work environment.
Personal development, goals, conflict resolution are all wonderful skills to establish and to improve upon and are not just for the Personal Assistant but for every person around. That is why I truly believe this book offers so much for others beyond what the title suggests. The Neuroscience and self-analysis is a great tool for a high school entering the work force to someone who has a need to switch careers because the one they have just isn’t working. This book may help to uncover why that is.
The Definitive Personal Assistant does provide the information the title suggests. Skills of the trade and tips of improvement are inside the pages once the assistant as a person has been covered. Techniques on how to handle objectives or situations are discussed with examples or instruction to help a personal assistant become the best they can.
I liked the focus on the Personal Assistant and was fascinated by the approach from the Neuroscience aspect.
I have provided this review in exchange for receiving the ebook copy.
1 of 1 people found the following review helpful.
Very good
By Autamme_dot_com
Unfortunately this book’s title suggests that it may be overlooked by many, assuming instead that it is just a guide to word processing, answering the telephone and putting up with a challenging boss. Ignore it at your own risk - it is a lot more than that! It can be truly a definitive guide for a personal assistant or secretary and many others!
When you glance at the chapter headings, you straight away get an idea about its potential and depth: using neuroscience to maximise your brain for excellence, relationship management, compassionate communication, confidence, self-belief and goal setting, ergonomics, perfect presentations and the list goes on. Oh, and a “chapter to share with your boss” for good measure too.
As you read it, you soon discover that it is an excellent introduction to many fascinating subjects that many secretaries and personal assistants should know about. It is quite possible that they already know a fair bit of this stuff too, partially through trial and error, experience and perhaps latter-day education and continuing professional development programmes. Yet it is a credible, powerful compendium.
There is a lot more to being a secretary than collecting dry cleaning and fetching coffee; in this reviewer’s experience the position is one of the key roles in an organisation, knowing everything that is going on. It is not unknown for the same person to be better informed than the executive they serve! As well as top-rate office and administrative skills being necessary, knowing how to be a diplomat, nursemaid, peacekeeper and detective can help.
This is by no means a dumbed-down book. Clearly it is abridged. You can only get a taster to many subjects, such as neuroscience (that can easily fill an entire bookshelf and our understanding of this subject is ever changing). The information served up is tailor-made towards the 160-or-so different job titles the author has estimated could benefit from this book (and that probably is an understatement, as the skilled, alert executive might be advised to sneak into their assistant’s office and borrow the book if they can’t bring themselves to order it for themselves.
It could equally be described as a definitive guide for everybody in business as it does have a wide-reaching appeal. It is what you let it be. It can either deliver just the facts or serve as a springboard to deeper, more involved research and study. It is not a question and answer-style book so you have do a bit of work yourself, yet the chapters are relatively short, focussed and direct so you could even take a chapter a day during a break (or use it as your commute companion) as it is worth putting in the time to know the book backwards. Some stuff you will possibly skip through, others may engage your focus a little longer, yet overall this is a keeper. In the right hands this will become a dog-eared book in due course, a ready reference source close at hand.
The intelligent boss would, of course, be ordering copies in bulk for all of their executive staff and passing a few copies around for any generally interested parties too.
0 of 0 people found the following review helpful.
Five Stars
By Faye Beyer
It's good
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